INFO & HELP
We accept all major credit cards.
We ship all items via USPS out of Mission, Kansas. We will always provide the most affordable option through USPS as a default for shipping. If needing expedited shipping please let us know prior to purchasing.
REFUNDS & EXCHANGESOrders are eligible for a refund or exchange within a 15 day period as long as they meet the following requirements:
- The order is new and unused
- The order has not been damaged
- The order was not purchased on a final sale
- The order is not a personalized item such as wedding invitations.
If eligible, simply return your order with original receipt or packing slip to:
Black Lab Studio
Mission, KS 66202
Please note: You may want to keep your tracking number on hand in case any packages are lost or delayed in transit.
Once we receive your order back and approve the refund, you should see the amount back on your original form of payment within 10 business days.
If you do not see your refund come through within this time, please contact us.
Once an order is placed, we will immediately begin processing your order. Most items will ship out within 5 business days unless otherwise stated. Custom, personalized orders will have a timeline outlined for you via e-mail.